Your order will be processed and shipped within 1-3 business days excluding shipping time.

All orders are shipped via USPS ground (5-14 days) unless indicated otherwise.

Store Credit or Exchanges may be issued for any damaged or defective items that are reported within 7 days upon receiving delivery. Shipping charges are non-refundable as stated in our Return Policy page.

Please see below procedure for any return/exchange:

Email us at sales@jamesandleo.com and provide the following information:

• Invoice Number, Style Number, Color, and Size
• Photos of the Damaged item
• Provide your contact information

We are located in sunny California. Please visit our Contact Us page for more details.

Local Cargo Delivery: Cargo deliveries within a 5 mile radius of Downtown LA are delivered per buyer’s request.

Please make sure to write on the memo of your order:-the cargo address-specific instructions (code number)If you are unsure, please call us at 213-741-0030 and we will gladly assist you.